Holiday Lights Chicagoland (“we,” “our,” “us”) cares about your privacy. This Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
- Contact details you provide (name, phone, email).
- Service details (address, photos you share, package selection, project notes).
- Order & communications (quotes, approvals, messages, timestamps).
- Marketing preferences (your consent to seasonal reminders/offers).
- Technical data (device/browser, UTM parameters, referrer, cookies).
How We Use Information
- Provide quotes, schedule installs, perform in-season service, and manage takedown & storage.
- Communicate about your project by phone, text, and/or email.
- Send seasonal reminders/offers if you opt in (unsubscribe anytime).
- Improve our website, services, and customer experience (analytics, troubleshooting).
- Comply with law, prevent fraud, protect our rights and customers.
How We Share Information
We don’t sell your personal information. We may share limited data with trusted service providers (hosting/analytics, phone/SMS, email marketing, CRM, payments). Providers may only use your data to perform services for us and must safeguard it. We may also share if required by law or in connection with a business transaction.
Texts (SMS/MMS)
By submitting the contact form, you consent to be contacted about your project by phone/text/email. Message & data rates may apply. Message frequency varies. Reply STOP to opt out (HELP for help). Consent is not a condition of purchase.
Cookies & Analytics
We use cookies and similar technologies to keep the site secure and understand usage (e.g., performance, traffic sources via UTM). You can adjust your browser settings to refuse some cookies; certain features may not work as intended.
Data Retention
We keep information as long as needed for services and legitimate business purposes, then delete or anonymize it.
Your Choices
- Marketing emails/texts: use the unsubscribe link or reply STOP.
- Access/Update: contact us to request access or corrections.
- Do Not Track: we currently do not respond to DNT signals.
Security
We use reasonable administrative, technical, and physical safeguards. No online system can be 100% secure.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Policy. We’ll post the new date at the top. Material changes will be highlighted when required.
Contact Us
Holiday Lights Chicagoland
info@holidaylightschicagoland.com
(630) 866-8746